Kontribute Limited
Refunds & cancellations
For a cancellation, rescheduling request, or billing concern, email info@kontributegroup.com with your engagement or invoice reference.
Before paying
Cancellation and refund conditions depend on the agreed service and must be stated in your written proposal or agreement before payment. Ask for clarification if they are missing. This website does not publish a universal refund period or a blanket non-refundable deposit rule.
Requesting cancellation or rescheduling
Include your name, the engagement reference, the session or delivery date, and whether you wish to cancel or reschedule. Sending a request does not by itself confirm a revised schedule or refund; request written confirmation of the outcome.
Refund requests
Explain the reason for your request and identify the payment concerned. Eligibility, any amount due, and the treatment of completed work or committed costs must be assessed against the agreed terms and applicable rights. Do not include full card or bank credentials in your initial email.
Delivery problems or incorrect charges
If work has not been delivered as agreed, a session was missed, or you believe a payment was duplicated or incorrect, describe the issue and the resolution you are seeking. Include the relevant invoice and delivery references so the matter can be investigated.
Refund method and timing
Where a refund is agreed, request written confirmation of its amount, currency, payment method, and expected processing time. Bank or payment-provider processing may affect when funds appear. No single processing deadline is advertised on this website.
Applicable rights
Engagement-specific terms and any mandatory rights under applicable law govern the outcome. Contact us before payment if you need a particular cancellation or refund condition documented.
Kontribute Limited · Nigeria · RC 1667695
PWV Gardens 2, Lekki 1, Lagos, Nigeria
info@kontributegroup.com